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Support and After-Sales
Naš posvećeni tim pruža sveobuhvatnu podršku i postprodajni servis kako bi osigurao da vaše mašine rade na vrhunskom nivou.
EMproject89 is known for its global machinery installation services. We take pride in our team, who executes installations with precision and dedication, ensuring that each project concludes with a resounding “Mission accomplished.” From the initial setup to continuous maintenance and improvements, every stage of our service is essential for our clients’ production cycles.
Rezervni delovi i servis
Our installation process includes thorough training and careful handling. We offer a complete package of services, parts, and components to intervene in any situation you may encounter during production on our machines. Our teams intervene at short notice, whether it is an on-site intervention or remote software updates. Ready for action at a moment’s notice, our team quickly reaches even the most remote locations to meet our clients needs.
Sa našim sopstvenim skladištem rezervnih delova i elemenata smeštenim u Poljskoj, osiguravamo brzu i efikasnu isporuku potrebnih komponenti širom sveta. Ova strateška lokacija nam omogućava da rezervne delove i elemente dostavljamo što je brže moguće, minimizirajući zastoje i osiguravajući nesmetano poslovanje.
Postprodajni servis
But our dedication does not end with installation. Our customer support takes over after installation, providing comprehensive advisory and technical support at every phase of the journey. This includes tailored services such as additional training upon request, continuous monitoring during the warranty period, on-site interventions as needed, online assistance, and customized modifications.
Iza naše izuzetne usluge stoji tim visoko obučenih i profesionalnih inženjera i instalatera, vođenih nepokolebljivom posvećenošću pružanju vrhunske usluge. Koristeći najsavremeniju tehnologiju, nadgledamo našu opremu 24/7, omogućavajući brzo rešavanje problema putem interneta i značajno smanjujući zastoje opreme i troškove klijenata. U EMproject89 ne samo da instaliramo mašine; mi osiguravamo da naši klijenti dobiju podršku koja im je potrebna za uspeh. Pružamo kontinuiranu podršku svim našim klijentima, kako starim tako i novim. Pored održavanja i servisa, nudimo i prilagođena rešenja.
The warranty on our machines is 60 months, but we believe our relationship does not end after delivery or the warranty period. Our after-sales strategy involves staying in constant contact with customers for feedback and maintaining a consistent level of service quality.
