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Support and After sales
Our dedicated team provides comprehensive support and after-sales service to ensure your machinery operates at peak performance.
Our dedicated team provides comprehensive support and after-sales service to ensure your machinery operates at peak performance.
EMproject89 is known for its global machinery installation services. We take pride in our team, who executes installations with precision and dedication, ensuring that each project concludes with a resounding “Mission accomplished.” From the initial setup to continuous maintenance and improvements, every stage of our service is essential for our clients’ production cycles.
Our installation process includes thorough training and careful handling. We offer a complete package of services, parts, and components to intervene in any situation you may encounter during production on our machines. Our teams intervene at short notice, whether it’s an on-site intervention or remote software updates. Ready for action at a moment’s notice, our team quickly reaches even the most remote locations to meet our clients’ needs.
With our own warehouse of spare parts and elements located in Poland, Europe, we ensure fast and efficient delivery of necessary components worldwide. This strategic location allows us to provide spare parts and elements as quickly as possible, minimizing downtime and ensuring smooth operations.
But our dedication doesn’t end with installation. Our customer support takes over after installation, providing comprehensive advisory and technical support at every phase of the journey. This includes tailored services such as additional training upon request, continuous monitoring during the warranty period, on-site interventions as needed, online assistance, and customized modifications.
Behind our exceptional service is a team of highly trained and professional engineers and installers, all driven by unwavering dedication to providing top-notch service. Using state-of-the-art technology, we monitor our equipment 24/7, enabling quick online issue resolution and significantly reducing equipment downtime and client expenses. At EMproject89, we not only install machinery; we ensure our clients receive the support they need to succeed. We provide continuous support to all our clients, both old and new. Alongside maintenance and service, we also offer tailored solutions.
The warranty on our machines is 12 months, but we believe our relationship doesn’t end after delivery or the warranty period. Our after-sales strategy involves staying in constant contact with customers for feedback and maintaining a consistent level of service quality.
We are excited to invite you to visit us at the upcoming Taropak 2024 exhibition, where we will be showcasing our latest product, the BOXmaker ULTRA.